Every item, unless otherwise stated, is made to order.

Usually, it takes 3–7 business days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:


Phone Cases: 2 - 6 days*

Shirts:  2 - 6 days*

Hoodies: 2 - 6 days*


*Delivery for orders outside the Continental United States will take an extra 7 - 12 business days.


[Covid-19]  Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.


 PLEASE, make sure your shipping information is 100% accurate [Full name, complete address], to ensure there are no delays in the arrival of your items. jeikao may be unable to supply a refund or a replacement item if you entered your address incorrectly.


What to do if your order is late (please note our production and shipping estimates):

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, contact us here with your order number and information.

jeikao will try to find a way to help.


Tracking your order:

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us here

If you have received a wrong/damaged item:

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us here within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!